Return Policy

We are committed to delivering the highest level of quality customer service with our craft hemp flower and other premium hemp products. If for any reason you are unsatisfied with any of your orders, contact customer support and we will be happy to find a solution to your issues.

Return Policy

We strive to ensure you're satisfied with your purchase. If you're not completely happy, we're here to assist. You have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, please ensure:

  • The item is in its original condition: unopened, unused, and in its original packaging. 

  • You have proof of purchase, such as your order confirmation email or receipt.

How to Initiate a Return

To start the return process, please contact us at support@westcoastcbdsupply.com. Mention your order number. Once your return is approved, we will provide you with a return shipping label and detailed instructions on how to send your item back.

Important: Please do not send items back without prior authorization, as unauthorized returns will not be accepted.

For any questions regarding returns, feel free to reach out to us at support@westcoastcbdsupply.com.

Damaged or Incorrect Items

We take great care in packaging your order, but if you receive a damaged, defective, or incorrect item, please contact us immediately. We will assess the situation and work to resolve it promptly.

Non-Returnable Items

Due to the nature of our products, we cannot accept returns on:

  • Opened or used items: For health and safety reasons, products that have been opened or used cannot be returned.

  • Perishable goods: Items that are perishable, such as certain edibles, are not eligible for return.

  • Personalized or custom orders: Products that have been customized to your specifications cannot be returned.

If you're unsure whether your item qualifies for a return, please contact us for clarification.

Please note: Sale items and gift cards are also non-returnable.

Exchanges

If you wish to exchange an item, the quickest method is to initiate a return for the original item. Once the return is processed, you can place a new order for the item you'd prefer.

Refunds

After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method.

Please be aware: The time it takes for the refunded amount to appear in your account can vary. While we process refunds promptly, your bank or credit card company may take 5 to 14 business days to post the credit to your account.

If you have any further questions or need assistance, please don't hesitate to contact us at support@westcoastcbdsupply.com. We're here to help!